Updated on February 13, 2018 at 4:30PM EST:
A Chicago woman who previously worked at Ulta, has?filed a lawsuit from the beauty giant, corroborating previous claims that “managers requires used products due to a damaged bin and when they appear sufficiently good to resell, they’ll stick them back in the shops and resell them hence they don’t exceed their quota.” Her attorney Tom Zimmerman?also reiterated that this danger of this alleged activity sits in pathogens that may stick to these items for weeks.
“There exists E. coli and klebsiella bacteria and that is commonly found in intestine and expelled with waste material,” next he said.
As expected, the Cook County-based store has issued an assertion of their own, denying the allegations and promising to cope with in court.
“Our policy won’t allow the resale of used products. Were mindful of the lawsuit and prefer to vigorously fend off the allegations. The and safety of Ulta Beauty guests is really a main priority and that we aim to consistently deliver an ideal experience if he or she shop about.”
Original story published on January 11, 2018 at 2:00PM EST:
Ulta Beauty is under fire after several former and current employees came forward with allegations how the store cleans and resells used makeup. The staff, who worked at Ultas across the country, allege which they were ordered to repackage and reshelve unsanitized, returned merchandise, just like lipsticks, foundations, and eye shadows, choosing customers to buy.
Former Ulta employee, @fatinamxo, led the charge on Twitter that has a viral thread regarding how she was inspired to resell many methods from makeup to skin care to hair tools. To prove her case, Fatina shared two pictures of alleged resold products. One picture featured a second hand foundation stay with residue within the rim, which Fatina claimed was touched track of a Q-Tip prior to being reshelved. Another photo showed a lip palette, which Fatina claimed was lightly cleaned with alcohol prior to being resold.
Fatina also claimed that he was instructed regarding how to clean used eyeshadow so it could dry overnight and be sold in the morning. She claimed that anytime she tossed “damaged” products, her managers would become angry at her for throwing out an element that might be resold.?When she contacted corporate to report the truth, Fatina was allegedly met using a disappointing response.
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After her Twitter thread went viral, Fatina was flooded with DMs from other employees who echoed her claims. One employee claimed that her manager used a hair dryer to smooth a second user brow pomade so that it may very well be resold, while others said they resorted to destroying returned products beyond repair so they really couldn’t be resold.
Another employee, who worked for a makeup artist at Ulta’s salon, also claimed that this store used testers and unsanitized products on clients. Others compared ULTA to beauty retailers like Sephora and MAC, which reportedly sends back and discard all used and returned merchandise
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After Fatina’s thread went viral, Ulta began replying to Twitter users and customers who chimed within their Ulta horror experiences. Ulta denied any wrongdoing and assured so it does not sell used products. Ulta also issued a statement to Revelist, denying the resale of your used and opened merchandise
“The health and safety your guests may be a top priority for Ulta Beauty and we all take these matters seriously. Ulta Beauty